Cloud hosted

If you’re a cloud school, you'll find all the information you need right here.

Use the menu on the left to access all of our configuration and troubleshooting guides.

Locally hosted

If you’re a local school, you should visit Lantern for information about setting up Firefly, optimising your system, configuration and troubleshooting.

Credentials would have been supplied when you started with Firefly but please contact if you require any assistance.

Create or track a support request

You can make a support request or get set up to track any issues you may have open on our ticketing system homepage.

You can also contact support by email at and from the help centre within Firefly itself.

Changing your infrastructure

During the lifecycle of your Firefly setup/site there may be times when you choose to change the underlying infrastructure.

Recommended server specifications

View our recommended specification for your locally hosted Firefly server, including hardware/software requirements.