Resetting user passwords

Manually reset Firefly passwords for a specific user or group.

  1. Open the Control Panel.
  1. Select Users, then Reset password(s).
  2. Type a user's name into the search bar and select them.
  3. Reset their password:
  • If you want Firefly to generate a password for you, select Password Reset.
  • If you want to choose a password for that user, select Add a manual password override and enter a password for the user.

Both scenarios will result in the production of an Excel CSV file which can be redistributed to the relevant parties containing both their username and password.

You can reset the password for more than one user at once.