iSAMS - Profile pictures not appearing
iSAMS serves profile pictures over HTTPS to the Firefly Cloud Uploader, which in turn uploads them to your Firefly site. If your profile pictures aren't displaying it could be that either the link is not configured correctly in iSAMS or something on your network is blocking the Cloud Uploader's access to the images.
- In iSAMS, select Control Panel > Platform configuration.
- Check that the External iSAMS address field has the URL for your iSAMS site (not an IP).
- If that is configured correctly, you can investigate any network issues that might be causing this problem by visiting the image URL from the machine that is running the Cloud Uploader. To get the URL, run this query on your iSAMS database:
SELECT (SELECT TOP 1 CASE WHEN right(txtExternaliSAMSAddress, 1) = '/' THEN substring(txtExternaliSAMSAddress, 0, len(txtExternaliSAMSAddress)) ELSE txtExternaliSAMSAddress END FROM TbliSAMSManagerSettings) + (SELECT TOP 1 convert(varchar(1024), sp.txtPath) FROM TblStaffManagementPictures sp LEFT JOIN TblStaff s ON sp.intStaff = s.TblStaffID) as URL