iSAMS - Profile pictures not appearing

iSAMS serves profile pictures over HTTPS to the Firefly Cloud Uploader, which in turn uploads them to your Firefly site. If your profile pictures aren't displaying it could be that either the link is not configured correctly in iSAMS or something on your network is blocking the Cloud Uploader's access to the images.

  1. In iSAMS, select Control Panel > Platform configuration.
  2. Check that the External iSAMS address field has the URL for your iSAMS site (not an IP).
  1. If that is configured correctly, you can investigate any network issues that might be causing this problem by visiting the image URL from the machine that is running the Cloud Uploader. To get the URL, run this query on your iSAMS database:
SELECT
(SELECT TOP 1
		CASE
			WHEN right(txtExternaliSAMSAddress, 1) = '/' THEN
				substring(txtExternaliSAMSAddress, 0, 
				len(txtExternaliSAMSAddress))
			ELSE
				txtExternaliSAMSAddress
		END
	FROM
		TbliSAMSManagerSettings) +

	(SELECT TOP 1
		convert(varchar(1024), sp.txtPath)
	FROM
		TblStaffManagementPictures sp
	LEFT JOIN
		TblStaff s
		ON sp.intStaff = s.TblStaffID)
as URL