Students/staff don't appear in their groups in Firefly

If students or staff members aren't appearing in their groups in Firefly, they will need to be added to their groups within your MIS.

If you've configured your MIS data correctly and users still don't appear within the groups they should, you will need to get in touch with support. You may want to start by checking that your relations batch is running correctly — this is the piece of information that is uploaded to link users to groups and other users.

Checking that the relations batch is uploading correctly

  1. In your browser's address bar, type: yourschool.fireflycloud.net/admin/clouddebug/checkbatches.aspx
  1. Look through the batches for a batch type 2. There should be a 0 or a 1 visible on the same line as that batch. The 0 or 1 indicates whether or not the batch has been made active.